Terms of service

Welcome to V Active. These Terms & Conditions govern your use of our website, services, and purchases made through our online store. By accessing or using the V Active website, you agree to comply with and be bound by these terms.

If you do not agree with any part of these Terms & Conditions, you should not use our website or services.

1. About V Active

V Active is an online platform that provides fitness-related products, educational gym guides, and performance-focused resources designed to support individuals pursuing healthier and more active lifestyles.

2. Use of the Website

By using the V Active website, you agree to:

  • Use the website only for lawful purposes

  • Provide accurate and truthful information when making purchases or creating accounts

  • Not misuse, disrupt, or attempt to gain unauthorised access to the website or its systems

  • Not reproduce, distribute, or exploit any content without permission

We reserve the right to restrict or terminate access to users who violate these terms.

3. Products & Services

V Active offers both physical products and digital fitness guides. All product descriptions, images, and information are provided as accurately as possible; however, minor variations may occur.

We reserve the right to:

  • Modify product offerings

  • Adjust pricing without prior notice

  • Discontinue products or services at any time

4. Digital Products

Most products sold through V Active may include downloadable digital guides related to fitness, nutrition, training, and performance education.

By purchasing digital products, you agree that:

  • These guides are for personal use only

  • They may not be resold, redistributed, shared, or reproduced without written permission from V Active

  • Digital purchases may be non-refundable once delivered or accessed, unless required by law

5. Orders & Payments

All orders placed through the V Active website are subject to acceptance and availability.

When placing an order, you agree that:

  • Payment must be completed before the order is processed

  • You provide accurate billing and shipping information

  • Fraudulent or unauthorised transactions will result in cancellation

Payments are processed through secure third-party payment providers.

6. Pricing

All prices displayed on the V Active website are listed in South African Rand (ZAR) unless otherwise stated.

Prices may change without prior notice, but any confirmed orders will not be affected by price changes after payment is completed.

7. Shipping & Delivery

Shipping times and delivery services are outlined in our Shipping Policy.

While we aim to deliver orders within the stated timeframes, V Active is not responsible for delays caused by:

  • Courier service disruptions

  • Public holidays

  • Incorrect delivery details provided by customers

  • Circumstances beyond our control

8. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy.

Customers are encouraged to review this policy before making a purchase.

9. Health & Fitness Disclaimer

The fitness guides, nutrition advice, and training recommendations provided by V Active are intended for educational and informational purposes only.

They do not replace professional medical advice, diagnosis, or treatment.

Before beginning any fitness or nutrition program, customers are encouraged to consult a qualified healthcare professional, especially if they have existing medical conditions or health concerns.

V Active is not liable for injuries, health complications, or results arising from the use of our guides or fitness information.

10. Intellectual Property

All content on the V Active website, including but not limited to:

  • Logos

  • Branding

  • Text

  • Images

  • Digital guides

  • Graphics

  • Website design

is the property of V Active and protected by intellectual property laws.

No content may be copied, reproduced, distributed, or used for commercial purposes without written permission.

11. Limitation of Liability

While we strive to provide reliable products and information, V Active will not be liable for:

  • Indirect or consequential damages

  • Loss of profits or data

  • Injuries resulting from misuse of fitness advice or products

Use of our products and guides is at the customer's own discretion and responsibility.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy, which outlines how data is collected, used, and protected.

13. Changes to These Terms

V Active reserves the right to update or modify these Terms & Conditions at any time.

Changes will become effective once posted on the website. Continued use of the site indicates acceptance of the updated terms.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact:

V Active Customer Support
Email: vactiveservices@gmail.com
Website: www.vactivestore.co.za

V Active is committed to delivering quality fitness products, professional performance guides, and a trustworthy online experience for our community.