Privacy policy

Last updated: March 6, 2026

Welcome to V Active. Your privacy is extremely important to us, and we are committed to protecting your personal information and ensuring transparency in how it is collected, used, and safeguarded.

This Privacy Policy explains how V Active collects, uses, stores, and protects your information when you visit our website, purchase products, or interact with our services.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

When you interact with V Active, we may collect certain personal and non-personal information to provide and improve our services.

Personal Information

This may include:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through third-party payment providers)

  • Account login details (if applicable)

This information is typically collected when you:

  • Place an order

  • Create an account

  • Subscribe to newsletters

  • Contact customer support

  • Purchase digital guides or products

Non-Personal Information

We may also collect technical information such as:

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookies and tracking data

This information helps us improve user experience and website performance.

2. How We Use Your Information

The information collected is used to:

  • Process and fulfil orders

  • Deliver digital guides and purchased products

  • Communicate order confirmations and updates

  • Provide customer support

  • Improve website functionality and services

  • Send updates, promotions, or newsletters (only if you opt in)

  • Prevent fraud and maintain website security

We only collect information that is necessary to operate and improve V Active.

3. Payment Security

All payments made through V Active are processed through secure third-party payment gateways. We do not store or have access to your full payment card details.

These payment providers use industry-standard encryption and security protocols to protect your financial information.

4. Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience.

Cookies may be used to:

  • Remember your preferences

  • Analyse website traffic

  • Improve website performance

  • Personalise content and promotions

You can disable cookies through your browser settings if you prefer.

5. Sharing of Information

V Active does not sell, rent, or trade your personal information.

Your information may only be shared with trusted third parties when necessary to operate our services, including:

  • Payment processors

  • Delivery or logistics partners

  • Website hosting services

  • Email marketing platforms

These partners are required to protect your information and use it only for the intended purpose.

6. Data Protection & Security

We take reasonable technical and organisational measures to protect your personal information from:

  • Unauthorised access

  • Data loss

  • Misuse

  • Alteration or disclosure

However, while we strive to protect your data, no internet transmission or storage system can be guaranteed to be completely secure.

7. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (where applicable)

  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to external websites or services. V Active is not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies separately.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices.

When updates are made, the effective date will be revised. Continued use of our website after updates constitutes acceptance of the revised policy.

10. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

V Active Customer Support
Email: vactiveservices@gmail.com
Website: www.vactivestore.co.za

V Active is committed to protecting your privacy while delivering trusted performance products, educational guides, and a secure online experience.